User Research Analyst

Al Rajhi Bank

Main Duties and Responsibilities:

• Conduct quantitative and qualitative research to gather insights into customer needs and behaviors.
• Analyze customer feedback, complaints, and interactions to identify trends and improvement opportunities.
• Assist in mapping the customer journey by providing data-driven insights into key touchpoints.
• Develop and maintain dashboards and reports to communicate research findings to stakeholders.
• Collaborate with cross-functional teams to implement research-driven improvements.
• Support the identification of customer segments and tailor strategies to meet their specific needs.
• Assist in root cause analysis for recurring issues raised in customer complaints.
• Stay updated on industry trends and best practices in user research and customer experience.