Venue Operations Director

Client of Carter Murray

This is a senior, operational leadership role with full accountability for venue and spectator operations across the tournament lifecycle. The role will drive planning, readiness, and execution across multiple host cities, managing cross-functional coordination with security, transport, and municipal stakeholders. The successful candidate will play a central role in ensuring operational excellence, from venue readiness through to live event delivery, while maintaining global standards expected of a premier international sporting event.

Key Responsibilities

• Lead end-to-end planning and execution of venue, fan, and city operations across all tournament locations
• Ensure safe, efficient, and seamless spectator experiences across all venues on matchdays
• Oversee integrated operations including crowd management, wayfinding, queueing, and spectator services
• Manage accreditation, access control, and venue management protocols across all sites
• Align venue operations with security, transport, and key stakeholder activities
• Drive venue readiness planning including venue familiarization, operational testing, and coordination
• Lead the setup and operation of Venue Operations Centres (VOCs), ensuring effective reporting and issue resolution
• Coordinate host city operations including municipal services, transport planning, and emergency response readiness
• Oversee fan engagement initiatives, city branding, and presentation standards across host cities
• Ensure consistent, high-quality delivery across all venues, maintaining operational excellence throughout the tournament