VIP Account Manager (Luxury Fashion)

Inspiration Commerce Group

About the Role

As we expand our luxury resale business ( HEWI ) and designer marketplace ( Italist ) into the Middle East, we re looking for someone to join us as a VIP Account Manager (Luxury Fashion).

In this role you'll partner with our VIP customers (high net-worth individuals and celebrities) to onboard them to our portfolio companies and ensure they have a delightful customer journey. Customers can consign their pre-loved luxury/designer items to be sold by us through HEWI , and then replace those products with latest-season inventory from Italist . You'll build a book of business and guide customers through their journey with us from end to end. This is a full-time, remote-first role in Qatar or the UAE.

Things You'll Work On

• Business Development: you'll source and onboard new customers to the ICG ecosystem. This will be through a mix of finding high-potential customers that are already shopping with us, and bringing on new customers through referrals, targeted sales/marketing, and networking events. You'll build and expand on a book of business, with ideal VIP customers spending >$40,000 annually.

• Luxury Consignment: through our business HEWI we can help customers to monetize their closet and make money off the products they loved and are ready to part with. You'll review what products customers have, help to determine what is best to be sold, coordinate the products being shipped to us, and communicate with the customer throughout the process of us authenticating and selling them.

• New/Next Season Purchasing: you'll act as a Personal Shopper to help customers find the best deals and curate their wardrobe with the brands and products that they love. This will be a mixture of understanding their style/vibe and balancing it with what is currently hot and on-trend.

• Escalated Tier 1 Customer Support: you'll be the dedicated point of contact and escalation point for any questions, issues or concerns that our VIP customers need support with.

Attitudes

We don't care what your current job title is, how long you've been working, or whether you have a degree. We do care about you being tightly aligned with our operating principles:

• You re competitive and love to win. You re competitive and are always looking for an edge. You have a high bar (some would say unrealistic ) for yourself and those you work with.

• You do whatever it takes. You re willing to do what others won t to achieve what others can t. What we re doing is hard. Really hard. Sacrifices are required in the pursuit of greatness, and we re chasing greatness.

• Founder-level ownership. If something breaks, you fix it. If there s an opportunity, you chase it. You (and we) never say "that's not my job".

• Curiosity with teeth. You don t just ask why something isn t working you dig until you know, then you ship a fix.

• You ask for forgiveness, not permission.

• You re a self-starter. You love being in the weeds and rolling up your sleeves to get things done. You never let roadblocks get in the way of getting things done; the laws of physics alone dictate what you can do.

Who this role is right for

• Someone who has worked in luxury fashion or the designer re-sale space

• Someone who enjoys sales and account management; someone motivated by high variable compensation and uncapped commission

• Someone who genuinely loves fashion and accessories!

• Someone who thrives in chaos: throw you a new challenge on Friday, and you ll know by Monday what you want to do and how you want to do it

Who this role is not right for

• People who want a stable, predictable or repetitive role/set of tasks

• People who are excited about building and managing a team vs being hands-on themselves

• People who find comfort in following a playbook

• People who prefer stability over speed or strategy over execution