VP Customer Excellence
Majid Al Futtaim
صاحب عمل نشط
نشرت قبل 6 ساعات
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Job Details
Country: UAE
City: Dubai
Industry: Real Estate
Function: Management
Job Type: Full-time
Key Responsibilities
Develop and execute an integrated customer excellence strategy aligned with real estate development goals.
Ensure customer insights and behavioral data guide planning, design, and operational decisions.
Lead specialists across customer insights, journey design, marketing operations, and CX delivery.
Drive cross-functional alignment with Development, Sales, Marketing, Legal, and CX teams.
Oversee mapping and continuous improvement of customer journeys for B2B and B2C segments.
Define service standards, experience metrics, and escalation pathways across all touchpoints.
Lead Voice of Customer, NPS, CSAT, and sentiment analytics programs.
Champion digital transformation of CRM, apps, and engagement platforms.
Identify and deploy innovative technologies to strengthen personalization and post-sales support.
Manage external relationships with agencies, digital vendors, and CX technology providers.
Support project launches and brand-building efforts within the Development Business Unit.
Skills Set
Customer journey design and optimization
Customer insights, analytics, and behavioral data interpretation
Digital transformation and CRM platforms
Leadership and team development
Stakeholder and vendor management
Customer satisfaction metrics (NPS, CSAT)
Omni-channel experience design
Strategic planning and execution
Why Join Us
Be part of a leading regional group shaping innovative customer experiences.
Work in a collaborative environment that encourages creativity and data-driven decision-making.
Join a diverse team of professionals across a wide range of disciplines.
Grow within a company committed to talent development and continuous improvement.
الملف الشخصي المطلوب للمرشحين
15+ years in customer experience, insights, strategy, or related roles.
Minimum 5 years in a senior leadership capacity.
Proven background embedding CX within real estate, retail, or service-driven sectors.
Strong communicator with exceptional cross-functional collaboration skills.
Highly analytical, strategic, and focused on measurable experience outcomes.
Adept in digital transformation and modern customer engagement technologies.
Bachelor s degree in Business, Marketing, or related field; Master s preferred.
القطاع المهني للشركة
المجال الوظيفي / القسم
الكلمات الرئيسية
- VP Customer Excellence
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
Majid Al Futtaim
Majid Al Futtaim is a leading regional conglomerate known for pioneering customer-focused experiences across real estate, retail, leisure, and lifestyle sectors. Its Dubai-based Development Business Unit delivers world-class destinations built around innovation, sustainability, and community impact, supported by a culture that values excellence, collaboration, and long-term growth.