Waiter - In Room Dining Mandarin Oriental Hotel Group

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Department in Dubai, as a Waiter/ess in the In Room Dining, you play a critical role in providing an exceptional dining experience for guests in the privacy and comfort of their room. The role includes taking and processing orders, serving food and beverages, and ensuring that every aspect of the dining experience meets our standards. The Waiter/ess will report to the F&B Supervisor.

As a Waiter/ess, you will be responsible for the following duties:

• Maintain in-depth knowledge of the In-Room Dining menu, including items, ingredients, and preparation methods. Offer suggestions and answer questions to enhance the guest experience.

• Take accurate food and beverage orders from guests, communicate clearly to the kitchen and bar staff, and ensure all orders are delivered promptly and according to guest specifications.

• Address special requests or dietary needs professionally and carefully, ensuring management and kitchen colleagues are informed of guest preferences or allergies.

• Deliver attentive and personalized service to guests in their rooms, ensuring an enjoyable dining experience. Properly upsell services and products to guests, enhancing service and generating increased revenue.

• Operated the POS system to process food and beverage orders, performed billing tasks according to hotel and cashiering policies, and set up and cleared tables according to restaurant standards.

• Create WOW moments to surprise and delight guests, ensuring customer satisfaction from arrival to departure per MOHG Legendary Quality Experiences (LQES).

As a Waiter/ess, we expect from you:

• A High School qualification or equivalent is preferred, and a Degree or higher national diploma in Hospitality/Hotel/Business Management is advantageous.

• Minimum 2 years experience working as a waiter/waitress, preferably in a high-volume restaurant or luxury hotel.

• Strong verbal and written communication skills in English, with additional languages such as Arabic being a plus.

• Knowledge of acceptable dining service procedures and standards, and familiarity with restaurant point of sales and cashiering procedures.

• Strong interpersonal and communication skills, ability to interact effectively with guests and colleagues, and understanding of the service flow.

• Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.