Warranty Executive (UAE National) AW Rostamani Holdings Co LLC

Financial

· Process warranty claims processing through a digital interface between dealer management system and manufacturer’s warranty portal.

· Ensure claims accuracy so that the claims are approved from manufacturers on time

· Ensure claims rejection ratio to the least (below 1%).

Strategic Implementation

· Evaluation of digital warranty documents to be in line with manufacturer’s warranty policy and procedures.

· Ensure on time digital warranty repair approval to the branches.

· input the requirements to the management for the implementation of the digital warranty system enhancement.

· Monitor and ensure all agreed KPIs.

Business Development

· Process recalls campaign repair claims on time.

Customer Journey

· Process goodwill Claims from the branches to the manufacturers for maximum support. This is to assist in enhancing Customer experience and retention.

Stakeholder Management

· Co-ordination with support departments (IT, Parts & CRM) in resolving the related concerns on warranty queries.

· To establish & enhance communication with Principals to resolve warranty related concerns.

· Involve and support with required assistance to third party appointed by manufacturers during Warranty Audits or reviews.

Learning & Growth

· Ensure completion of assigned trainings on time.

· Ensure regular Review with branch staff and assist them with necessary updates on warranty policies and procedures.

· Review the need of training and report to the management with required trainings.

· Enhance communication with the manufacturers on the required support.

Policies, Procedures and Corporate Governance

· Compliance to Nissan and AAC Warranty Audit standards.

· Compliance to product campaign completion ratio.

· Maintain storage of warranty claim parts with inventory control in line with AAC and Principal guidelines.

· Support in internal audits at regular intervals across branches.