Website Support & Development Specialist Nexcel

Key Responsibilities

1. Provide comprehensive support and development services for the website.
2. Work with:
   
   • Windows Server / IIS
   • ASP.NET / C# Framework
   • Microsoft SQL Server (MS SQL) as the primary database
3. Manage and monitor website hosting infrastructure on Amazon Web Services (AWS).
4. Ensure secure, stable, and optimized server performance.
5. Handle server configuration, scaling, patching, and resource monitoring.
6. Develop, maintain, and troubleshoot APIs or other web services.
7. Support third-party integrations and internal systems.
8. Provide continuous maintenance for the existing website, including:
   
   • Page content updates
   • Functional enhancements
   • Bug fixing
   • Maintenance of all existing eServices and business logic
9. Allocate a minimum of 200 development hours annually for new feature requests, modules, or major system upgrades as specified by the organization.
10. Ensure availability to handle urgent issues outside normal hours, including:
    
    • Website outages
    • Security threats
    • Critical service failures
11. Follow defined response time and escalation processes.
12. Chatbot support, maintenance, and licensing.
13. Narration s function and licensing.

Required Skills & Qualifications

Technical Expertise

• Strong proficiency in ASP.NET (C#) development.
• Expertise in Microsoft SQL Server (MS SQL) development, administration, and performance tuning.
• In-depth knowledge of Windows Server and IIS for web hosting and administration.

Cloud / DevOps

• Proven experience managing infrastructure on Amazon Web Services (AWS) (EC2, RDS, VPC, monitoring tools).
• Strong understanding of server configuration, patching, scaling, and security best practices in cloud environments.

Web Services

• Experience in developing and supporting RESTful/SOAP APIs and web services.

Support & Soft Skills

• Strong experience in bug fixing, troubleshooting, and root cause analysis.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness to be on-call for urgent support as per SLA requirements.