Welcome Host

Audemars Piguet

Provide a welcoming atmosphere that conveys warmth, courtesy, elegance and simplicity while taking care of clients well-being and actively listening to their needs, offering personalized service

Act as the client's primary point of contact, coordinating all appointments and ensuring seamless transitions throughout their visit

Ensure all clients are comfortable during their stay, providing refreshments according to the AP guidelines and offering assistance with any requests

Anticipate colleagues' needs and proactively assist with any concerns

Respond to client feedback, both positive and negative, with a focus on continuous improvement

Continuously seek ways to enhance the client experience and ensure AP remains at the forefront of luxury retail

Foster open and professional communication with the team to ensure a cohesive, productive and professional team environment

Maintain a positive and supportive attitude towards team members, serving as a role model for client experience and service excellence

Keep your eyes open and communicate effectively with team members to ensure that all client needs and expectations related to hospitality are met, and to resolve any issues that may arise

Contribute to the achievement of monthly and yearly KPIs through exceptional hospitality and service

Continuously seek ways to increase sales and improve the client experience, working collaboratively with your team

Participate in training and development programs to enhance hospitality and service skills, and to stay up-to-date with industry trends and competitor offerings

Continuously seek ways to enhance the AP brand and its reputation, both internally and externally

Actively contribute to the success of the boutique and the AP brand, taking ownership and pride in all aspects of the role

Participate in team meetings and events, contributing to the success and cohesion of the team

Ensure compliance with all AP company policies, procedures, and guidelines, including security and safety protocols

Manage the boutique's client appointment s schedule, ensuring all appointments are efficiently scheduled and managed through AP platforms

Utilize the CRM system to manage client information, appointments, and transactions, ensuring it s clean and accurate management, guaranteeing safe handling and storage of all client-related information, and taking appropriate measures to comply with AP s data protection regulations

Maintain accurate records of client interactions, preferences, and purchases, utilizing this information to enhance the client experience

Collaborate with the sales team to ensure seamless transitions between appointments and sales interactions

Identify and resolve operational issues, escalating as needed to management

Maintain the boutique's cleanliness and appearance throughout the day, ensuring it meets AP standards

Continuously seek ways to improve operational efficiency and effectiveness, sharing insights and ideas with the team