Workers Housing Supervisor

Niceone

Core Accountabilities:

• Accommodation Operations & Facility Management:

  • Oversee daily operations of worker housing facilities including rooms, common areas, kitchens, and sanitation facilities to ensure cleanliness, functionality, and comfort.
  • Schedule, coordinate, and supervise maintenance, repairs, and refurbishment activities with internal teams and external contractors to maintain facilities in safe working order.
  • Manage inventory of housing-related supplies, equipment, and spare parts; initiate procurement requests and track usage to control costs.

• Health, Safety & Compliance:

  • Ensure all housing operations comply with local laws, company policies, and industry best practices related to health, fire safety, sanitation, and worker welfare.
  • Develop, implement, and monitor emergency response plans, fire drills, and evacuation procedures; ensure first-aid and safety equipment are available and maintained.
  • Conduct regular inspections and audits of housing facilities and promptly address non-conformances; maintain accurate records and incident logs.

• Resident Services & Welfare:

  • Serve as the primary point of contact for residents, addressing housing requests, grievances, and welfare concerns professionally and promptly.
  • Coordinate catering, laundry, transport, and recreational services to support resident well-being and morale.
  • Promote a respectful, inclusive living environment and manage room allocations, move-ins, and move-outs with fairness and transparency.

• Team Leadership & Vendor Management:

  • Supervise and mentor housekeeping, maintenance, and support staff; set performance expectations, conduct regular coaching, and participate in hiring and scheduling.
  • Manage relationships and service-level agreements with third-party vendors (catering, cleaning, maintenance); monitor performance and ensure contract compliance.
  • Build a collaborative culture focused on service quality, safety, and continuous improvement.

• Reporting, Budgeting & Continuous Improvement:

  • Prepare regular operational reports, occupancy records, incident reports, and maintenance logs for site leadership and corporate compliance.
  • Manage housing budgets and expenses, identify cost-saving opportunities, and ensure efficient use of resources.
  • Implement process improvements to enhance service delivery, safety, and resident satisfaction; drive initiatives to standardize housing operations across sites where applicable.