Workshop & After-Sales Service Manager

AUTO24.africa

The Workshop & After-Sales Service Manager is responsible for:

• Organize, plan and supervise all vehicle maintenance and repair operations.
• Manage and supervise the technical team (mechanics, technicians, multi-skilled agents)
• Check the quality of diagnostics and repairs before delivery
• Ensure vehicle compliance before being put on sale
• Handle customer complaints and follow up on warranties.
• Optimize intervention times and vehicle turnover rates
• Monitor repair costs and propose optimization actions
• Managing spare parts inventory and supplier relationships
• Establish key performance indicators (KPIs) and ensure regular reporting to management
• Ensure compliance with safety standards and internal procedures