Account Relationship Manager Al Futtaim Private Company (LLC)

Recruitment and Staffing

• Recruit and install effective F&I managers capable of operating within Automotive Retail Dealer and SME sites.

• Ensure F&I managers are trained in products, processes, and systems.

• Manage the recruitment of staff capable of performing in an F&I environment.

• Performance manage the exit of underperforming F&I Managers.

Performance Management

• Drive achievement of KPI targets focusing on income growth and IPRU.

• Manage the ongoing performance of the F&I team based on agreed KPI metrics and HR issues.

• Conduct on-going F&I review programs and communicate on a regular basis.

• Performance management of brand F&I Managers.

Training and Development

• Control and manage training of F&I Managers to a pre-determined level and implement into the showroom environment post-training.

• Develop brand-specific training for F&I Managers.

• Build, implement, and deliver F&I training programs based on showroom processes and procedures.

Strategic Management

• Support the head of Auto with recommendations on changes to showroom processes for F&I KPI implementation.

• Develop and maintain monthly review programs with AF management to drive actions key to vehicle and product sales growth.

• Implement strategic marketing initiatives to drive vehicle sales.

• Brand integration and relationship management of all F&I related activities.

Relationship Management

• Create and maintain strong working relationships with AF Automotive & AlFuttaim F&I Senior Management.

• Influence and gain commitment at all organizational levels, including AF SMT, AF Regional & Branch levels.

• Develop an agreement on F&I strategy with Senior Management.

• Avoid and resolve issues, developing solutions as required.