Assistant IT Manager Marriott International

General

• Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.
• Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.
• Monitors assigned company owned and managed offices to verify IT operations are running effectively.
• Meets with direct manager to provide updates on IT activities and business plans.
• Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.
• Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.

People

• Participates in the Talent Acquisition process according to company procedures.
• Verifies induction program for new associates or associates transferring to new role is effective.
• Trains associate(s) to provide backup coverage in the department to cover cluster leader s function during vacation and sick leave.
• Performs LPA s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.
• Verifies effective communication, training, and execution of all talent development programs and related initiatives.
• Develops a personal management style that is intended to bring positive results from Associates.
• Builds and maintains positive and effective relations with direct team members.

Product

• Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
• Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
• Where assigned, documents technology pilot scope and objectives with business partners.

Process

• Maintains IT inventory for the assigned properties/offices in cluster.
• Manages cluster IT Agreements for assigned properties.
• Verifies cluster associates are treated appropriately and in alignment with local operational practices.
• Verifies the execution and tracking of rollouts on a timely basis.
• Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
• Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
• Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.
• Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.
• Implements cluster IT policies and procedures as received by regional IT.
• Attends IT Education Calls.
• Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
• Completes other reasonable duties as requested by leadership.