Assistant Manager - Public Area

Wynn Al Marjan Island

Ensure the daily cleaning and maintenance of all public areas is carried out in a timely and efficient manner and as per resort standard procedures.

Ensure the night cleaning of all areas is carried out according to resort standards.

Ensure all colleagues attend duty in a proper uniform, on time, and well groomed.

Hold daily briefing with the team ensuring everyone has all the updated and correct information to carry out their duties.

Assist the Manager with the daily operations of the Public Area Department.

Implement and monitor cleaning and maintenance programs in all public areas and throughout the hotel and gaming areas.

Conduct daily inspections of the daily upkeep and maintenance of public areas, including gaming areas, restrooms, shopping arcade, banquet rooms, lobbies, guest hallways, pool, porte cochere, exterior and offices.

Monitor and lead special projects, including periodic deep cleaning, painting, chandelier cleaning, carpet shampooing and marble restoration.

Liaise with the Manager and Property Operations Department to resolve maintenance requests, issues and complaints.

Monitor quality control mechanisms for Public Areas, including health and safety, cleaning and maintenance, service standards, staff grooming, use of cleaning chemicals and equipment handling.

Monitor inventory levels of cleaning chemicals and tools and maintain adequate stock levels according to operational needs.

Arrange repairs and maintenance checks of cleaning equipment to maximize efficiency and productivity.

Coordinate with Supervisors and Coordinator to schedule changes and make adjustments.

Assist Manager to carry out Public Area administration and paperwork.

Coordinate, prepare and report operating expenses, payroll budgets and updates on capital improvements for Manager s approval.

Accept any other duties and responsibilities assigned by the Public Area Manager and assume responsibilities in the Manager s absence.

Coordinate with relevant departments to satisfy guests requests and continuously improve health and safety standards.

Respond to guests requests, investigate and handle complaints promptly and to their satisfaction.

Execute corrective action if necessary and ensure follow-through if no immediate solution can be found.

Provide feedback to guests recommendations, share their ideas with staff and management

Analyze and approve rosters, vacations and breaks and ensure manpower meets business demands.

Monitor Team Members attendance and analyse and approve overtime/undertime records

Monitor departmental training plans.

Supervise and lead the team to achieve department goals.

Attend and participate in regular briefings and disseminate relevant information to the team.

Hire, train, supervise, and manage Public Area staff.

Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making.

Test and correct any deviations from procedures swiftly through on the job training.

Assess adherence to standards and arrange training sessions and refresher courses for staff in coordination with the Manager and Trainer.

Maintain effective communication with all Team Members by providing written and verbal translations.

Monitor Team Members manners and grooming according to Company standards.

Promote a work environment where employees feel valued, appreciated, involved, equal and safe.

Interact with Department and Company Team Members, management, and contractors professionally and positively.

Attend Department and inter-Department meetings and share relevant information.

Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.

Adhere to the Company policies and procedures and comply with the Code of Conduct.

Remain well-mannered and well-groomed as per Department and Company standards.

Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.

Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible.