Assistant Manager - Villa Services

Wynn Al Marjan Island

Leadership & Operations Management

• Lead and support the Butler team to deliver Wynn and Forbes level service.

• Oversee daily Villa Services operations and ensure all suites and Gaming Salons are guest ready.

• Maintain organization, maintenance, and readiness of all service areas and equipment.

• Ensure accurate fulfilment of special requests and personalized guest preferences.

• Review guest accounts for accuracy and uphold all company policies and standards.

• Drive continuous improvement in service quality, safety, and operational efficiency.

Guest Engagement & Service Excellence

• Welcome and farewell VIP guests, including airport or ferry meet and greet when required.

• Manage reservations, transportation, and personalized arrangements.

• Anticipate needs, resolve concerns discreetly, and strengthen guest loyalty.

• Communicate guest insights to management to enhance service and operations.

Team Development & Supervision

• Lead, coach, and develop Doorpersons, Butlers, and Villa Services team members.

• Support recruitment, training, performance management, and scheduling.

• Delegate tasks effectively and maintain a high performance, respectful team culture.

• Ensure all team members uphold grooming, etiquette, and service standards.

Communication & Collaboration

• Coordinate with all departments to ensure seamless delivery of guest requests.

• Participate in meetings and share operational updates with the team.

• Promote teamwork, cultural respect, and professional communication.

Health, Safety & Sustainability

• Enforce health, safety, hygiene, and grooming standards.

• Support recycling and sustainably initiatives across Villa services