الوصف الوظيفي

الأدوار والمسؤوليات

Job Description

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OVERVIEW/BASIC FUNCTION:

To maintain high levels of service and manage a team with same standards.

Responsible for all tasks pertaining to the Service Center and Room Reservations.

Assistant Reservations and Service Center Manager supervises the team to ensure that prompt, courteous and efficient services are provided, in accordance with Rosewood Abu Dhabi standard operating procedures.

To maximize rooms profit through the control of room inventory and yield management in all booking channels.

RESPONSIBILITIES:

Identify trends and offer recommendations toward increasing market share and RevPAR.

Maintain open communication with CRO and GDS channels to ensure rate consistency.

Implement yield movement strategies and provide selling instruction to reservation agents and front office agents.

Analyze effectiveness of promotional programs.

Ensure all electronic brochure information is updated and accurate (GDS, OBE s).

Ensures all Property Information is accurately loaded in the RHR Website. Ensuring that available rates and room types are also sequenced in a logical order

Facilitate the loading of all rates codes in Opera and SynXis.

Review the previous night's occupancy report and track for forecasting future business patterns.

Work closely with the Director of Revenue Management in determining the percentage for overbooking.

Responsible for ensuring the Property Management System (Opera) and all directly related systems are configured in the best possible way at all times to enable all users to use the system to facilitate the smooth running of the hotel in terms of reservation input, revenue capture and from a daily operational point of view.

Responsible for ensuring all package elements are priced correctly and accurately configured, attached to the appropriate rate codes and are working as intended in terms of package profit / package loss, accommodation tax, resort fees and service charge.

Evaluate incoming call requests and determine proper Reservation Office coverage.

Provide on-going reports that demonstrate the effectiveness of the reservations department.

Review travel agent commissions.

Maintain department training and standards manual.

Monitor and ensure that all reservations (including manual) are input into the system.

Support and contribute to the maintenance of guest data collection.

Support with ensuring guest history accounts are kept current.

Ensure advance deposits, refunds of such and confirmation of both are processed.

Conduct a 1 2-week formal training program on the required job functions with criterion expected and department orientation with new hires.

Communicate VIP reservations to the Managing Director and department managers.

Review master file activity report daily for accuracy of codes, rates and guest information.

Monitors waitlist and determine priority of guests to be contacted for room availability.

Ensure pre-sell process for all reservations placed to gain spa and restaurant revenues.

Compile reports on no-show for future business forecasting.

Communicate room availability (particularly status changes on any date) to Reservations associates and Front Desk team.

Review any reservations erroneously taken during restricted dates with individual responsible.

Ensure all rate codes are loaded in Cendyn and that confirmation letters remain accurate and include the correct rate details

Assist Reservations associates whenever necessary in performing all job functions.

Interview, select, train and counsel reservation associates on an on-going basis.

Supervise, direct, coordinate, influence and motivate associates in order to maintain service standards of hotel.

Interact in courteous and professional manner with all guests, associates and community members.

Carry out any other tasks deemed necessary by Management.

Fully knowledgeable in the Property Management System (PMS) both in terms of the back of system configuration and from a front of house operational point of view.

Handle accommodation inquiries following Rosewood Brand's Standards, Forbes and LQA guidelines.

Control and manage room inventory following guidelines, advised by Revenue Team

Correctly input information including guest profile, rate code, market code and etc. into Opera PMS to reflect the most accurate data for statistics and analysis purposes

Generate reservation confirmations and ensure they are successfully sent to the bookers

Issue payment links for clients according to payment and guarantee policy of each reservation

Issue COA (Cash on Arrival) Invoice for non-credit partners and follow up payment according to the agreed due date

Coordinate with Finance and Front Office to proceed with Virtual Credit Card and bank transfer payments

Coordinate with the Sales and Marketing department to ensure that FIT and Group reservations are made correctly according to the agreement made between sales team and business partners

مدير مساعد للحجوزات ومركز الخدمة Rosewood Hotels and Resorts

الأشخاص الذين يبحثون على وظائف مدير مساعد للحجوزات ومركز الخدمة الوظائف التي تم البحث عنها