Assistant Spa Manager - Russian Speaker SWISSOTEL

The Spa Assistant Manager oversees the complete operations of the Spa, Wellness Center, Fitness & Recreational facilities. The role ensures an elevated guest experience, drives revenue growth, maintains operational standards, and leads a team of therapists, trainers, and Spa staff. The assistant manager is responsible for enhancing lifestyle, fitness and longevity offerings aligned with Swissotel brand standards.

1. Spa & Wellness Operations

• Manage daily operations of Spa, Wellness facilities, and GYM areas.
• Ensure smooth scheduling, guest flow, booking accuracy and service consistency.
• Maintain hygiene, equipment quality, safety and ambience across all wellness spaces.
• Oversee treatment protocols, products, linen management and inventory control.

2. Wellness & Longevity Programs

• Develop bespoke longevity-focused programs (stress management, sleep, immunity, nutrition, etc.).
• Introduces new healing modalities, alternative therapies & holistic wellbeing programs.
• Collaborate with wellness specialists yoga, meditation, physiotherapy, breath-work, Ayurveda.
• Monitor guest outcomes and continuously enhance treatment menus & rituals.

3. Fitness & Recreation Management

• Supervises Gym, Training Studio, Pool, Group Class Rooms and Outdoor Recreation areas if needed.
• Plan and schedule group fitness sessions, personal training, aqua workouts, sports activities.
• Ensure implementation of safety rules, lifeguard and pool supervision protocols.
• Promote recreational activities for resident guests and members.

4. Guest & Member Experience

• Ensure warm, bespoke and anticipatory service for all guest touchpoints.
• Handle guest concerns with empathy and swift resolution.
• Drive membership programs, retention strategies and loyalty experiences.
• Personalize journeys for long-stay guests, spa retreats & VIP guests.

5. Financial Management

• Prepare and monitor department budget, targets and monthly revenue forecast.
• Enhance treatment sales, fitness packages, retail and membership revenue.
• Track KPIs: Occupancy%, Average Treatment Rate, Retail Conversion, Member Retention.
• Control expenses, manpower costs and procurement.

6. Sales & Business Growth

• Build marketing partnerships with health brands, yoga schools, wellness influencers.
• Curate seasonal promotions, festive wellness events and rejuvenation packages.
• Collaborate with hotel marketing for social media, campaigns and brand visibility.
• Drive corporate tie-ups, fitness memberships and long-term wellness programs.

7. People Leadership

• Hire, train and mentor therapists, fitness trainers, service team and recreation staff.
• Conduct regular skill-up sessions, grooming, treatment standards training.
• Build a culture of mindfulness, warmth, discipline and professional grooming.

8. Standards, Safety & Compliance

• Uphold Swissotel service and wellness standards at every interaction.
• Ensure statutory compliance for spa, pool, fitness equipment & water quality.
• Lead emergency readiness: CPR, first-aid, pool rescue, fire & evacuation protocols.