Business Applications Engineer AW Rostamani Holdings Co LLC

The Business Applications Engineer is responsible for the integration of business software components and maintenance of AWR Business Applications. He/She is expected to understand the business processes and select/design appropriate technology solutions to support the same. He/She is responsible for managing day-to-day support activities, as well as managing minor enhancements. Job responsibilities: Projects Lifecycle Management • Plan the projects along with business analysts and business teams based on business case analysis, benefits, payback period, etc. • Own the delivery of minor enhancements – both internal delivery as well as co-ordination with outsourced vendors • Validate business requirements throughout planning to delivery • Perform benefits realization exercises periodically to assess the utilization of and value realization from technology initiatives • Monitor the project progress and co-ordinate with delivery teams for successful fulfillment of business objectives Application Support • Perform Necessary trouble shooting to resolve Identified Application Issues. Provide the right expertise for each application throughout its life cycle. • Manage new company setups, DOA, and minor enhancements for critical applications. • Manage UAT related support for new initiatives. • Perform Any Application Setups Necessary to resolve Identified Problems • Manage application integrations and interfaces to ensure timely MIS is met. • Manage support through vendor effectively wherever application support is outsourced to OEM/Partners • Prepare weekly status report activities to Business Partner and/or Application Manager. • Act as focal points for domains managed and ensure SLAs are met. • Manage escalations and actions to ensure timely support for critical escalated issues. • Review the technical solution designs, configuration aligned with the functional solution. • Perform Quality code and architecture review for major project initiatives. Business Analysis • Analyze complex business problems and determine an IT solution (enhancements, workarounds, new systems, etc.) • Gather data and analyze business and user needs • Conduct research on new technology trends and new solutions for the relevant industry vertical • Provide recommendations on hardware and software procurement to support client's business goals • Work closely with managers and end users to monitor system effectiveness and plan continuous improvements Business Relationship Management • Assist the BRM/Business Partner in Service Level Monitoring and Reporting • Collate the business requirements and prioritize it with the business users along with justification, benefits and payback period • Assist the BRM/Business Partner in the annual strategic plan process Leadership • Manage, plan, and administer the activities associated with the running applications. • Follow-up on applications events and issues to ensure that they have been correlated, analyzed, acted upon, closed, and reported. • Monitor, track and communicate all application support requests. • Escalate and follow up the unresolved or pending issues. Communication • Participate in internal meetings which enhance internal communications, reporting and high productivity • Prepare and communicate SLA performance analysis in respective areas Knowledge Management • Transfer the knowledge by sharing the documents (SOPs) • Validate/ensure knowledge transfer sessions at the end of the projects. • Pursue and Complete professional courses and certifications. • Work with business analysts and enterprise architect to review and maintain process and system information in AWR Group EA repository Policies and Procedure • Adapt methodologies, technologies and practices to incorporate the change • Develops and implements application standards, procedures and guidelines. • Adopt and improve Corporate Integrity and Compliance Program policies • Expand the process culture of the team