Commercial Property Manager Jones Lang LaSalle

Operational Management

• Oversee daily mall operations including security, cleaning, maintenance, and utilities management.
• Coordinate and supervise facilities management (FM) and Total Facilities Management (TFM) contractors and service providers, ensuring adherence to KPIs and SLAs.
• Manage parking operations, systems, and customer experience, including allocation strategies.
• Ensure full compliance with Health, Safety, and Environment (HSE) requirements and all regulatory standards.
• Handle emergency response coordination, develop a comprehensive Security Management Plan (SMP), and lead Business Continuity Planning (BCP).
• Implement and manage strategies for waste collection, logistics, and deliveries within the property.
• Conduct regular building inspections to address and resolve HSE issues related to access, fixtures, safety systems, and common areas.
• Oversee the management and maintenance of communal facilities
• Verify and manage the Planned Preventive Maintenance (PPM) schedule to minimize disruption and ensure asset longevity.
• Lease and Tenant Management
• Manage the full lifecycle of lease administration, including renewals, negotiations, and variations.
• Oversee tenant fit-out processes, from design approval to final inspection, ensuring compliance with mall standards.
• Coordinate tenant move-ins, relocations, and exits smoothly and efficiently.
• Maintain strong tenant relationships through regular communication, meetings, and dedicated support.
• Act as the primary point of contact for tenant queries, complaints, and conflict resolution.
• Ensure strict lease compliance, apply fees or violations as needed, and monitor tenant trading performance to identify risks and opportunities.
• Maintain an accurate and up-to-date tenant database, including all contacts, documents, and correspondence.

Financial Management

• Manage the property's P&L, focusing on revenue optimization and effective cost control.
• Oversee rent and service charge collection, arrears management, and service charge reconciliation.
• Prepare, manage, and report on annual OPEX and CAPEX budgets and financial forecasts.
• Monitor and analyze financial performance against targets, providing variance analysis and recommendations.
• Coordinate with accounting teams on all aspects of financial reporting, invoicing, and payments.
• Oversee the procurement strategy for all operational and capital expenditures.

Client and Stakeholder Management

• Provide regular, comprehensive reporting to property owners/clients on all performance metrics.
• Manage relationships with internal teams, external consultants, contractors, and TFM service providers.
• Coordinate closely with legal, marketing, and leasing teams to ensure integrated property strategy.
• Present at client meetings, providing strategic recommendations for asset enhancement.
• Liaise with local authorities and advise clients on changes to legislation that may impact property operations.
• Marketing and Activation Support
• Collaborate on the development and execution of mall marketing initiatives and promotional campaigns.
• Coordinate and manage events, activations, and seasonal programs to drive footfall and tenant sales.
• Support digital marketing efforts and the management of the mall's social media presence.
• Manage common area decorations, ambiance, and branding to enhance the customer experience.
• Analyze the effectiveness of marketing campaigns and provide feedback for future initiatives.

Administrative and Reporting

• Maintain accurate property records, databases, and critical documentation, including governance documents and operational plans.
• Prepare comprehensive weekly, monthly, quarterly, and annual management reports for stakeholders.
• Ensure adequate insurance coverage is in place and manage any claims.
• Handle contract management and the procurement process for vendors and service providers.
• Ensure the accuracy and effective use of property management systems such as CRM, CAFM, and BMS.