موظف تحصيل الديون

Client of emploipartner

Customer account tracking

• Keep the register of receivables up to date and track payment deadlines.
• Check payments received and reconcile customer balances.
• Identify overdue and unpaid invoices.

Reminders and debt collection

• Carry out preventive and friendly follow-up actions (phone, email, mail).
• Negotiating payment schedules in case of customer difficulties.
• Prepare reminder letters, formal notices and follow-ups to payment promises.
• Document all actions in the tracking system or accounting software.

Administrative and accounting management

• Prepare client files for litigation proceedings if necessary (in conjunction with the legal department or the judicial commissioner).
• Collaborating with accounting for customer account reconciliations and necessary adjustments.
• Ensure consistency between invoices, delivery notes and contracts before any debt collection action.
• edit the weekly recovery monitoring reports.

Internal coordination

• Working closely with the sales department, accounting and management to monitor disputes.
• Gather relevant customer information (blockages, complaints, payment behavior).

Analyse et am lioration

• Identify the causes of payment delays and propose corrective actions.
• Participate in updating the customer credit policy.
• Contribute to the reduction of DSO (Days Sales Outstanding) and to maintaining a minimum default rate.

Techniques

• Good knowledge of accounts receivable and collection procedures.
• Knowledge of basic legal texts related to unpaid invoices and customer credit.

Behavioral

• Excellent telephone manner and negotiation skills.
• Sense of diplomacy and firmness.
• Organization, rigor and analytical skills.
• R sistance au stress et pers v rance.
• Ability to work in a team and report back.