Deputy Country Director for Support Services Handicap International

Place: Amman, Jordan
Starting date: 1st April 2026
Duration of contract: 9 months
Closing date for applications: 12th March 2026

Reporting to the Country Director, the Deputy Country Director for Support Services provides coaching and guidelines of all the Support Services functions and systems within the mission. S/he is responsible for HR, Logistics, and Finance in terms of process development, improvement, and implementation. S/he participates in the establishment of the strategic orientations of the program.

Responsibility 1: Strategic oversight and functional guidance to Support Services Managers

• Oversee the implementation of the Shared Services strategy in line with the Country Strategy and emergency readiness priorities
• Provide technical guidance, coaching, and capacity strengthening to HR, Logistics and Finance Managers to support their leadership, decision-making and strategic ownership
• Support the development of managerial capacities and ensure alignment with HI policies, standards, and competency frameworks

Responsibility 2: Ensure compliance of financial, logistics and HR processes

• Supervise and verify compliance of financial, logistics and HR processes with HI policies, donor regulations and national legal frameworks
• Strengthen risk visibility and oversee the effectiveness of internal control systems and risk mitigation measures across support services, particularly in emergency and remote management contexts
• Ensure robust coordination with the project teams during budget creation, budget monitoring and reporting to donors
• Define / adapt / propose update of all necessary internal procedures (in close coordination with support services team members and technical referent)

Responsibility 3: Coordination of Support Services action plan

• Ensure effective coordination and communication between Support Services departments, program teams and coordination structures, including the development and implementation of appropriate planning and management tools
• Lead the development and implementation of the shared services action plan of the Country strategy plan of action on annual basis. Monitor achievement and report on QTR basis on the monitoring plan
• Lead the nationalization plan for the program for identified position. Coordinate labor market assessment
• Conduct regular analysis of mission structure costs, coherence with overall structure and strategy to inform quality proposal development improve financial management and increase visibility for the structure cost
• Monitor effective and timely implementation of support needed for each project, flag to the coordination team any unforeseen challenges and proposed mitigation/corrective measures to be implemented
• Identifying the constraints and opportunities in HR, logistics and finance of the potential response to humanitarian needs and briefing the Country Director and department Coordinators on the consequences.

Responsibility 4: Mission governance and strategic advisory

• Strengthen governance clarity, accountability, and internal decision-making processes across support services
• Advise the Country Director on strategic, structural, financial, and operational risk-related matters
• Represent the organization in specific meetings, functions, and events as delegated by the Country Director
• Lead the transition to reintegration of Palestine within the regional program