Director of Operations

Client of Tawzef

Job Description

​Core Responsibilities

Cash Control & Onboard Revenue

• Implement strict daily cash, POS, and revenue reconciliation on all vessels

• Enforce controls over onboard sales (bar, excursions, extras, tips, commissions)

• Conduct surprise cash counts on ships and shore offices

• Eliminate unauthorized discounts, free consumption, and unapproved giveaways

Inventory & Consumption Control

• Establish tight controls over F&B, minibar, housekeeping, fuel, and spare parts

• Enforce stock issuance, daily consumption tracking, and variance reporting

• Investigate and resolve shortages, over-consumption, and unexplained losses

• Approve all write-offs, breakages, and wastage reports

Procurement & Supplier Discipline

• Centralize purchasing approval and supplier onboarding

• Enforce price lists, approved vendors, and contract compliance

• Prevent side deals, inflated invoices, duplicate billing, and kickbacks

• Conduct price benchmarking and renegotiations

Accounting, Reporting & Audits

• Deliver accurate monthly financial statements by vessel and department

• Reconcile bank, cash, inventory, and intercompany accounts

• Lead internal audits and coordinate external audits

• Enforce corrective actions without exception

Payroll & HR Cost Control

• Control payroll, overtime, service charge, bonuses, and allowances

• Verify staffing levels against approved manning plans

• Prevent ghost employees and unauthorized payments

Compliance & Tax

• Ensure full compliance with Egyptian tax, payroll, and statutory obligations

• Manage inspections, tax audits, and government reporting

• Ensure documentation and audit trails are complete and defensible

Authority & Enforcement

• Suspend payments, vendors, or staff access in case of violations

• Escalate misconduct directly to Managing Director

• Enforce zero-tolerance policies on financial abuse

Requirements

• 10+ years senior experience in cruise or luxury hospitality operations

• Proven leadership of multi-department teams

• Strong operational, financial, and compliance expertise

• Fluent in English & Arabic