Dynamic Customer Success Manager

DocuSign

نشرت قبل أكثر من 30 يومًا

الخبرة

2 - 7 سنوات

موقع العمل

Egypt - Egypt

التعليم

أي تخرج()

الجنسية

أي جنسية

جنس

غير مذكور

عدد الشواغر

1 عدد الشواغر

الوصف الوظيفي

الأدوار والمسؤوليات

Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention

Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources

Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns

Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform

Influence Docusign s strategy and product priorities to drive adoption and retention

Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more

Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations

Responsibility

  • Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention
  • Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources
  • Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns
  • Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform
  • Influence Docusign s strategy and product priorities to drive adoption and retention
  • Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more
  • Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations

الملف الشخصي المطلوب للمرشحين

What you bring

  • 2+ years of related experience
  • Experience breaking down technical enablement into easy to follow steps
  • Experience creating and delivering on a product roadmap
  • Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions
  • Experience managing a large book of business and using data to develop a strategy
  • Experience driving value through the full customer lifecycle

Preferred

  • Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders
  • Highly collaborative, creative, goal-oriented and team-centric
  • Strong data analysis and creative problem-solving ability, with a natural curiosity around the client s business needs
  • High level of resilience and a positive attitude when faced with a challenge
  • Passionate about technology with a solution-centric mindset
  • Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives
  • Examples of results converting strategy to execution
  • History of collaborating with cross-functional teams in defining adoption strategies and playbooks
  • Experience in scalable technology adoption strategies

القطاع المهني للشركة

  • تكنولوجيا المعلومات - خدمات البرمجيات

المجال الوظيفي / القسم

  • المبيعات
  • تطوير الأعمال

الكلمات الرئيسية

  • Dynamic Customer Success Manager

تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com

DocuSign

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

قراءة المزيد

https://careers.docusign.com/jobs/28745?lang=en-us

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