Female Telesales / Customer Service Representative Melodica Music Center LLC

Conduct outbound and inbound telesales calls to promote and sell our services (classes).

• Provide exceptional customer service, handling inquiries and issues in a friendly and efficient manner.
• Meet and exceed monthly sales targets and KPIs by engaging with customers and encouraging purchases.
• Respond promptly to customer inquiries, ensuring clear and accurate information about our offerings.
• Handle customer objections with ease and confidence, turning potential concerns into sales opportunities.
• Document and update customer records in the company database, ensuring all details are accurate and current.
• Collaborate with the sales team to help achieve overall goals and promote cross-department synergy.
• Stay informed about product features and new offerings, ensuring you can provide spontaneous and knowledgeable responses to customers.
• Follow up with leads and keep a proactive approach to converting leads into customers.
• Ensure a positive and engaging experience for every customer interaction.