Flight Watch Coordinator (AOCC) The Emirates Group

As a Flight Watch Coordinator, you will plan, collaborate and control all ground handling activities, which includes pro-actively supporting and engaging in delivering the OAL & Flydubai baggage operation on assigned flights. Act as the point of contact for airlines and teams for flight related information in order to achieve safe and on-time departure in line with the SLAs of dnata airport operations. The intent of this role is to solve problems before they become a problem for the front-line delivery teams to solve, which impacts or disrupts the operational activities and deliver end to end aircraft turnaround coordination.

In this role, you will:

• Plan
  -Oversees the flight schedules and reviews aircraft ready state to ensure on-time flight arrival and departures across all airports.
  -Oversee operational requirements related to baggage/cargo and passenger prior to arrival/departure.
• Lead
  -Briefs dAO core supervision on the flight details to ensure that flight requirements are covered.
  -Coordinates all activities (above and below wing) for a safe timely Turnaround process.
• Execute
  -Records the provision of additional ground services above the agreed SLA to ensure accurate flight wise billing is undertaken, to protect from revenue leakage.
  -Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
  -Implements and monitors airline requirements according to SLA/ASR and provides effectively engagement with the team on the day of operations.
  -Contributes to the identification of opportunities for continuous improvement of systems, processes and practices.
  -Collects relevant flight briefings from Airline representatives to ensure resources are correctly allocated.
  -Acts as the focal point on the day of operations for a particular flight, makes the required decisions and provides guidance
  -Monitors the time schedules of flights through AACS to ensure that the team on the day of operations are informed and updated on any changes/ challenges.
  -Takes immediate action to escalate and rectify irregular operations proactively in coordination with relevant stakeholders
  -Investigates significant flights delays and any breaches of SLAs to ensure that corrective action measures are taken and the appropriate report is created.
  -Maintains relationship with internal and external departments such as DAC, Group Safety & Security, Airport Police, Immigration, airline customers to ensure that the needs are met and satisfaction is enhanced