أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
- RESPONSIBILITIES:
- Checks the Pass On, the Daily Calling at the beginning of the duty.
- Encorage a positive, respectful, and collaborative work environment aligned with Rosewood values and culture.
- Review daily arrivals, departures, stayovers, and VIP lists; ensure all preparations (rooms, amenities, profiles, notes) are completed and communicated.
- Hands-over the shift properly.
- Addresses the guests by name, not Room Number Greeting and welcoming every guest.
- Checks all reservations and arrivals of the day, and review the next two-day arrivals with following what necessary
- Suggests, develops and implements realistic actions plans, aiming at improving or introducing services.
- Work closely with Guest Relations, Concierge, Airport Representatives, Bell, Housekeeping, Engineering, ASAYA, and F&B to ensure a cohesive and seamless guest experience.
- Understands night audit procedures and is able to comprehend and utilize reports as necessary
- Empowers team members to provide excellent customer service
- Ensure consistent delivery of Rosewood, Forbes, and LQA standards and sequences of service at the Front Desk and lobby area.
- Support and coordinate in-room check-ins, special arrival experiences, and group check-ins as required.
- Oversee Front Desk cashiering, float management, and end-of-shift closing Procedure in line with Finance and internal control procedures.
- Coordinate with Housekeeping regarding room status, rush requests, out-of-order/out-of-service rooms, and special set-ups.
- Monitor rate loading, billing instructions, and posting accuracy to minimize errors, rebate, open folio, and routing
- Promote and coach the team on effective upselling of room categories, packages, and ancillary services (spa, F&B, experiences) while maintaining guest-centricity.
- Review daily revenue reports, no-show and cancellation patterns, and support Night Audit in resolving discrepancies when needed.
- Cover Duty Manager When Needed
- Cover Night Manager when Needed
- Prepares the key booklets and review registration forms online for the arrival of the guest.
- Team Implementing of Paperless Registration Card. Handling SAG (Special Attention Guest) Report
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Review in-stay and post-stay feedback on TrustYou CXP and other platforms, identifying trends and proposing corrective actions.
- Oversee all VIP and special attention arrivals and departures, ensuring that welcome rituals, amenities, and escorts are executed As Plan.
- Coordinate with Housekeeping regarding room status, last moment requests, out-of-order/out-of-service rooms, and special set-ups.
- Ensure that standards are maintained at a superior level on a daily basis.
- Coordinate and monitor all guest requests and amenities with corresponding departments.
- Report any emergency to proper authorities.
- Ensure check in and check out inventories are properly handled.
- All other duties as required.
-QUALIFICATIONS:
- Experience: Minimum 3 years hotel experience with two years management experience. Luxury or ultra-luxury experience is preferred.
الملف الشخصي المطلوب للمرشحين
- Essential Duties
- Serve as a role model for grooming, communication, and professional behavior in line with Rosewood values.
- Lead, coach, and support Front Desk Supervisors, Agents, and Night team in their daily performance and conduct.
- Prepare and manage departmental schedules, ensuring adequate coverage for peak periods, special events, and VIP arrivals while respecting productivity targets.
- Conduct daily briefings with the Front Desk team, sharing key arrivals, VIPs, groups, operational updates, and service focus points. Conduct on-the-job coaching, side-by-side observations, and feedback sessions to ensure service delivery meets Rosewood, Forbes, and LQA standards.
- Actively participate in recruitment, selection, onboarding, and training of new Front Desk colleagues.
- Act as a visible leader in the lobby, especially during peak arrival/departure times; support the team in handling queues and guest interactions.
- Take ownership of complex or escalated guest issues and complaints, applying structured service recovery and ensuring timely follow-up and closure.
- Conduct regular audits of Front Desk processes, documentation, and guest interactions (e.g., via GoAudit or internal checklists); implement corrective actions where necessary.
- Ensure compliance with policies on data privacy, information security, and confidentiality of guest information. Support and enforce all health, safety, security, and emergency procedures, including training the team on their roles during emergencies.
- Maintain the Front Desk and lobby areas in a pristine, organized condition, aligned with Rosewood AMAALA s design and Sense of Place through ambiance, greeting, cultural touches, and guest engagement with local art and destination storytelling.
- Oversee correct and consistent use of PMS and related systems (e.g., Alliants Experience Platform, Unifocus/Knowcross, TrustYou CXP, keycard systems).
- Ensure accuracy and completeness of guest profiles, preferences, and notes to support personalization and future stays.
- Identify skill gaps and training needs within the Front Desk team; coordinate and deliver training sessions on systems, standards, and soft skills.
- Encourage and recognize moments of magic and best-practice examples to inspire the team and elevate service culture.
القطاع المهني للشركة
- فنادق
- ضيافة
المجال الوظيفي / القسم
- الطهاة
- F&B
- التدبير المنزلي
- مكتب الاستقبال
الكلمات الرئيسية
- Front Desk Manager
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
Rosewood Hotels and Resorts
Overview/Basic Function :/p> The Front Desk Manager is responsible for the overall leadership and smooth operation of the Front Desk, ensuring a perfect arrival, in-stay, and departure experience that reflects Rosewood s A Sense of Place and Relationship Hospitality meets Rosewood Brand, Forbes and LQA standards. This role oversees all Front Desk (Agents, Supervisors, Night team), manages day-to-day operations, supports service recovery, and drives guest satisfaction, efficiency, and profitability. The Front Desk Manager collaborates closely with Guest Relations, Concierge, Airport Representatives, Bell/Transportation, Housekeeping, Engineering, and other departments to deliver an integrated and ultra-luxury guest journey at Rosewood AMAALA.