Front Office Receptionist RIXOS

• Register and process check in for all arrivals.

• Handle guest check outs efficiently and professionally.

• Update guest information into the computer after a complete check in.

• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.

• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.

• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.

• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.

• Handle issuance of guest room key cards and ensure effective control for guest security.

• Check and convey message, mail and package to Guests.

• Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.

• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

• Handle safe deposit boxes in a accordance with policies and procedurres.

• Report any unusual occurrences or requested to manager.

• Be aware of the hotel accident Prevention Policies.

• Ensure the cleanliness and neatness of front office area.

• Ensures that all guests are greeted on arrival & departure of the hotel.

• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily

• .Check Hotel situation, occupancy, functions, groups, VIPs

• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations

• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.

• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.

• Review and update Logbook

• Check equipments

• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times

• Oversee the day to day operations

• Report regularly on happening to Asst. FO/FOM

• Fire Procedure

• First Aid Procedures

• Handle guest complaints and report to manager

University Degree in Hotel Management , minimum 1 year in a similar role star Hotel.