Front Office Supervisor MOVENPICK

The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Butler, Housekeeping and Engineering.

• Review and update Logbook
• Check equipment
• Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times
• Oversee the day-to-day operations and report to Superior.
• Attend and monitor team trainings
• Fire Procedure & First Aid Procedures
• Handle guest complaints and report to manager
• Implement and coordinate the Front Office OSM
• Perform as per Standards and in line with the Company s Values and Competencies.
• Show fullest cooperation and respect within the team and other departments
• Should be aware of the daily activities and has product knowledge the hotel facilities
• Ensure panic report is printed during the shift at least twice.

Operations:

• Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests and coordinate with departments.
• Register and process check in for all arrivals.
• Update and check guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
• To check the paymaster to have No paymasters pending.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
• File daily reception report and documents systematically.
• Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
• At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
• Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.
• Perfect grooming all the time.
• Drive Upselling.
• Carry out any other reasonable task (which may not be stated here) as requested.