وكيل علاقات الضيوف SOFITEL

Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

• Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service
• Meet and greet VIP guests personally
• Liaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Airport Concierge for new arrivals and departures
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Send prepared welcome cards and amenities to room prior to guest arrival
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis
• Participate in regular meetings for all Guest Relations team members, Butlers and Sofitel Club staff to facilitate communications and smooth operations
• Adhere to policies and procedures
• Performs related duties and special projects assigned