Guest Relations Associate

Sela Holding Group

Greet and welcome guests upon arrival, ensuring a warm and friendly reception.

Address guest inquiries and concerns promptly and professionally.

Coordinate with other departments to fulfill guest requests and resolve issues.

Assist in managing guest reservations and check-in/check-out processes.

Collect and analyze guest feedback to improve service quality.

Ensure the lobby and reception areas are clean and presentable at all times.