Head Butler - Villa Services

Wynn Al Marjan Island

Guest Experience & Service Excellence

• Deliver warm, discreet, Forbes level service to all VIP guests.
• Welcome guests, assist with packing/unpacking, and provide suite orientations.
• Manage guest preferences, service timings, and special requests.
• Handle reservations, transportation, and personalized arrangements.
• Oversee In Room Dining accuracy, timing, and presentation.
• Ensure smooth, organized guest departures.

Operations & Suite Readiness

• Ensure VIP suites and Villa Service areas are fully prepared to luxury standards.
• Conduct daily suite checks and report issues promptly.
• Maintain organized, well stocked pantries and stations.
• Complete shift reports and communicate follow ups to management.
• Lead and mentor Butlers to maintain consistent service excellence.
• Provide on the job training and correct deviations from standards.
• Support scheduling, task allocation, and team performance.

Team Leadership

• Lead and mentor Butlers to maintain consistent service excellence.
• Provide on the job training and correct deviations from standards.
• Support scheduling, task allocation, and team performance.
• Uphold grooming, etiquette, and professional conduct across the team.

Coordination & Communication

• Work closely with Guest Services and all departments to fulfill guest needs.
• Share guest insights to improve operations and service quality.
• Participate in meetings, briefings, and required training.

Professionalism, Safety & Compliance

• Maintain confidentiality, discretion, and adherence to company policies.
• Support health, safety, and sustainability initiatives.