Inside Sales Engineer - BWI Trouvay Cauvin Gulf FZCO

As part of its growth strategy, TROUVAY & CAUVIN is seeking an Inside Sales Engineer (Building, Water and Infrastructure Division - BWI) to join its vibrant team based in Jebel Ali, Dubai.

If you are self-motivated, passionate about embracing new challenges and keen to be part of a dynamic, collaborative team, we invite you to apply today and be a part of shaping the future!

Job Purpose: The role involves supporting the Outside Sales in all aspects of sales activities and business development within the Building, Water, and Infrastructure Division.

This includes liaising with management, staff, clients, suppliers, partners, and authorities to ensure that all sales tasks, such as enquiry review, material sourcing, offer preparation, order processing, order expediting, delivery, document filing, and after-sales support, are performed in a professional and commercially sound manner.

Key Responsibilities:

• Client Relationship: Manage project enquiries and process orders through the company’s ERP system. Prepare quotations and offers in a timely manner, as per client requirements and company strategy. Support the sales team in technical and commercial negotiations and ensure follow-up on offers. Monitor customer accounts and resolve any order process issues.

• Inside coordination: Provide necessary information to the sales team for sales preparation and editing. Coordinate with manufacturers and suppliers, assist in sourcing and purchasing materials, and prepare cost and margin calculations. Liaise with Head Office and local Management counterparts to establish sourcing and bidding strategy.

• Relationships with Suppliers: Select local and overseas suppliers for sourcing materials. Issue professional enquiries to suppliers, follow up on quotations, and review offers to ensure alignment with client requirements. Prepare sub-orders for group companies or external suppliers.

• Follow-up of the sales and after-sale: Organize and monitor order deliveries involving various parties (suppliers, freight forwarders, authorities, clients) to ensure timely receipt of customer payments. Oversee shipping documents, progress reports, and vendor documentation. Monitor project performance after sales.

• Procedures and quality: Properly file all sales documents as per company procedure. Maintain trading in compliance with company terms and liaise with the Legal Department to review contractual documents for sensitive projects or claims. Handle client complaints by taking immediate action and reporting to the QSHE Manager.