IT Officer for International School

International Community School - City Centre Campus

Key Responsibilities

• Manage and maintain the schoolu2019s IT infrastructure including servers, firewalls, switches, VLANs, access points, and structured cabling.

• Configure and monitor network security, performance, and uptime.

• Manage and support AVAYA telephony systems.

• Ensure data security, backup systems, and disaster recovery processes are in place and functioning.

2. Google Workspace & Microsoft 365 Administration

• Administer Google Admin Console (user accounts, groups, security policies, device management).

• Manage Microsoft 365 (Exchange, Teams, SharePoint, licensing, user provisioning).

• Maintain DNS records including MX, SPF, DKIM, and DMARC configurations.

• Ensure smooth email and collaboration platform operations.

3. Hardware & Software Support

• Install, configure, and maintain desktops, laptops, printers, interactive boards, and other IT equipment.

• Troubleshoot hardware, software, and network-related issues.

• Provide timely technical support to staff and administration.

• Maintain IT asset inventory and documentation.

4. End-User & Academic Support

• Provide day-to-day IT support to teaching and administrative staff.

• Assist with classroom technology integration.

• Support online learning platforms and digital tools.

• Conduct basic IT orientation and training sessions for staff when required.

5. Systems & Applications

• Support ERP systems (experience with Orison ERP preferred ).

• Support school timetabling systems (experience with ASC Timetables u2013 ASC TT preferred ).

• Ensure all school applications run efficiently and securely.

6. Reporting & Documentation

• Maintain IT policies and procedures.

• Prepare IT reports when required.

• Ensure compliance with ADEK regulations and school IT standards.

Requirements

• Bacheloru2019s Degree in IT, Computer Science, or related field.

• Mandatory prior experience in a school IT environment (UAE preferred).

• Strong hands-on experience in:

  • Google Admin Console
  • Microsoft 365 Administration
  • Firewall & Network Management
  • VLAN configuration
  • Wireless Access Points
  • AVAYA systems
  • Advanced proficiency in MS Office, especially Microsoft Excel (advanced level) .

• Strong troubleshooting and problem-solving skills.

• Excellent communication skills in English.

• Ability to work independently and manage multiple priorities.

Preferred / Added Advantage

• Experience with Orison ERP

• Experience with ASC Timetables (ASC TT)

• Knowledge of ADEK IT compliance requirements

• Experience in multi-branch school environments