Key Account Lead (Aviation & Aero Engine MRO) Brunel

We are hiring - Key Account Lead (Aviation & Aero Engine MRO) for Aviation MRO Company in Abu Dhabi, UAE.

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Location: Abu Dhabi, UAE

Contract Duration: Long-term Permanent

Type of Hire: Direct Staff Role

Industry: Aviation (MRO)

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Job Purpose / Summary:

• The Key Account Lead is responsible for effectively managing and coordinating Engine Shop Visits with internal and external customers, ensuring adherence to company Aerotech's financial long-term targets. The role involves building strong customer relationships, overseeing visit requirements, collaborating with internal teams, providing timely updates, and identifying opportunities for improvement to foster successful long-term partnerships.

• Key Account Lead may be responsible for a larger and more complex portfolio of customer accounts compared to the junior key accounts managers. They may handle high-value or strategic accounts that require special attention.

• Lastly, they may also be requested to provide mentoring/coaching to junior accounts managers to help them further develop their skills and knowledge to successfully manage customer accounts.

Key Responsibilities and Accountabilities:

1. Account Management (25% of time)

• Manage and oversee assigned key accounts, taking full responsibility for their performance, profitability, retention, and customer satisfaction.

• Identify up-selling opportunities, analyze performance metrics, and implement strategies to optimize performance and drive profitability.

• Proactively address any issues or challenges that may arise with the accounts to maintain a positive and productive relationship, including the management of possible outstandings as per company procedures.

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1. Coordination and Collaboration (20% of time)

• Collaborate and coordinate with multiple internal departments, including engineering, operations, logistics, and supply chain, to plan and execute Engine Shop Visits effectively.

• Demonstrate excellent coordination and communication skills to ensure seamless and efficient planning and execution of shop visits.

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1. Data Management and Communication (20% of time)

• Attend regular meetings with internal teams and external customers to facilitate communication, share updates, align on goals, and address challenges.

• Actively engage with stakeholders to gather feedback, manage projects, and address concerns.

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1. Stakeholder Meetings (15% of time)

• Attend regular meetings with internal teams and external customers to facilitate communication, share updates, align on goals, and address challenges.

• Actively engage with stakeholders to gather feedback, manage projects, and address concerns.

1. Customer Meetings (5% of time)

• Schedule and conduct weekly meetings with customers to ensure ongoing communication, assess project milestones, and provide feedback.

• Proactively schedule and manage these meetings to maintain a close and productive relationship with customers.

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1. Financial Analysis (10% of time)

• Collaborate with the Finance and Invoicing department to perform financial reviews on engine shop visits, analyze costs and revenue, and ensure accurate financial reporting.

• Work closely with the finance team to make informed decisions that contribute to the financial success of shop visit operations.

• Maybe accountable for the financial and commercial viability of the shop visits managed by the other key account manager

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1. Perform other duties as required (5% of time)

• Be adaptable and willing to take on additional responsibilities as needed to support the team and organization