Key Account Manager

justclean

Key Responsibilities

• Lead the overall city operations to achieve sales, operational, and financial targets.
• Develop and execute strategic plans to acquire new partners and expand existing accounts.
• Oversee partner success initiatives, ensuring partners are fully trained and engaged with justclean products (Marketplace, Logistics, and SaaS systems).
• Manage logistics operations, ensuring timely and efficient order pickup, delivery, and fulfillment cycles.
• Build, train, and motivate a high-performing city team across functions (Partner Success, Operations, Logistics).
• Maintain strong and continuous business relationships with key partners to enhance loyalty and long-term collaboration.
• Monitor city performance metrics (orders, revenue, incidents, driver productivity, SLA compliance) and provide detailed reports to senior management.
• Handle escalations, operational challenges, and partner/customer complaints with quick, effective solutions.
• Coordinate with central departments (Marketing, Finance, HR) to align city initiatives with company-wide goals.
• Launch and oversee city-specific marketing campaigns and promotions to boost sales and partner engagement.
• Ensure compliance with justclean policies, local labor laws, and health & safety standards.
• Drive continuous improvement and innovation to strengthen justclean s competitive position in the city.

Skills & Qualifications

• Proven track record in City/Area/Operations/General Management, ideally in logistics, tech, or marketplace platforms
• Strong leadership and people management skills with experience in building and leading diverse teams
• Excellent communication, negotiation, and relationship management abilities.
• Strong problem-solving and decision-making skills under pressure.
• Business development experience with the ability to identify growth opportunities.
• Commercial mindset with experience in P&L management and KPI tracking.
• Flexibility to work in a dynamic business environment.
• Hands-on, entrepreneurial, and street-smart approach to managing city-level challenges.
• Minimum of 2 years of experience in account management, client services, or a related field.
• Proven ability to manage multiple accounts and projects simultaneously in a fast-paced environment.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Demonstrated success in building and maintaining client relationships.
• Experience working in a hybrid workplace arrangement.
• Ability to work independently and as part of a collaborative team.
• Proficiency in using CRM software and Microsoft Office Suite.
• Strong organizational skills with attention to detail.
• Results-driven mindset with a focus on achieving targets and KPIs.