Manager, Escrow Management First Abu Dhabi Bank FAB

Oversee the daily requests of the escrow department, ensuring efficient and accurate processing of transactions.

Own product roadmap and prioritize backlog based on business value, risk, and delivery capacity.

Collaborate with Product Managers, Developers, QA, and other stakeholders to ensure requirements are understood and implemented correctly.

Assist with test planning, user acceptance testing (UAT), defect triage, and final sign-off.

Ensure solutions comply with internal policies, regulatory requirements, and governance standards.

Foster a collaborative and high-performance work environment, encouraging continuous learning and professional growth

Ensure exceptional customer service by addressing client inquiries and resolving issues promptly.

Maintain strong relationships with clients, real estate agents, lenders, and other stakeholders involved in escrow transactions.

Ensure all escrow activities comply with relevant laws, regulations, and industry standards.

Identify and mitigate risks associated with escrow transactions, implementing best practices to safeguard client funds.

Continuously evaluate and improve escrow processes to enhance efficiency and accuracy.

Prepare and present regular reports on departmental performance, including key metrics and compliance status.

Stay updated on industry trends and regulatory changes, sharing relevant information with the team

Monitor and manage the financial aspects of the escrow department, including budgeting and fees collections.

Handle requlatory requiremnets inline with the regulations.

Make sure all instrutions provided to operation team is as per law & Regulation.

Prepare the data for the rgulators in line with the law an dregulations prior any submission in the system.

Prepare all the audit reports and regulators daily requirements..

Prepar engineers reports weekly/monthly for construction and consultancy payments as per Escrow LAW and related regulations from the FAB approved engineering vendor company.

Coordination with TFU unit for assisting in issuance and sending swift to the guarantees issuing bank for taking necessary actions.

Guide the developer with Regulatory TAS system processes and ensure that it is followed strictly for release of any project expenses from the escrow account.

Coordinate with the procurement team for processing the vendor invoices and communicate the details of the same to vendor to ensure the timely settlements as per agreement.

Job Context br> Focus is primarily on CIB and all banks segmnets clients and chosen Business Banking clients.

Close liaison with staff from GTB Advisory, Client Services, Payment Centre, Channel Support, Branch network, Relationship Managers, IT Desk, Operations and other relevant stakeholders in the implementation process.

Participate in review of client agreements, service standards and service quality to ensure that we meet and exceed the expectations of our clients.

Educating the clients about the relevance of Escrow laws and their rights / limitations if any.

6. FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY: br>Ensure 100% adherence to the Escrow laws / Regulations and amendments therein from time to time/ Regulator circulars/ MoMs / Banks internal policies.

Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.