Manager - Learning & Development

Wynn Al Marjan Island

The primary duties and responsibilities of this role are:

• Execute annual learning priorities and operational plans established by the Assistant Director and Executive Director of Learning & Development.
• Lead the end-to-end management of programs within the assigned L&D pillar, ensuring high-quality facilitation, guest experience alignment, and readiness for operational needs.
• Ensure all learning experiences uphold Wynn s brand standards, luxury service philosophy, and Forbes Five-Star expectations.
• Directly supervise and develop Assistant Managers and, where applicable, Executives and Coordinators, providing coaching, feedback, performance guidance, and ongoing capability development.
• Oversee team scheduling, deployment, and facilitation assignments to ensure business continuity and consistent delivery standards.
• Design, update, and maintain program content to ensure accuracy, compliance, and alignment with departmental and regulatory requirements.
• Monitor program performance through LMS data, reporting dashboards, learner feedback, and operational KPIs; propose and implement improvements based on insights.
• Ensure full compliance with mandatory training requirements, audit readiness, documentation standards, and regulatory frameworks.
• Partner with operational and support services teams as well as wider People & Culture, and other stakeholders to diagnose training needs and deliver targeted learning solutions.
• Support pre-opening and large-scale training waves, including resource planning, content readiness, and cross-functional coordination.
• Maintain excellence in facilitation, using adult learning principles and luxury service behaviors to inspire performance and elevate guest-facing capabilities.
• Contribute to the enhancement of learning technologies, digital content utilization, and LMS governance by ensuring data integrity and reporting accuracy.
• Role-model professionalism, confidentiality, brand alignment, and Wynn cultural leadership principles.
• Provide accurate reporting and documentation to support dashboards, audits, and leadership reviews.