Office Administrator

Cengage

The office Administrator will provide administrative, sales and marketing support to all Cengage staff based in the Middle East.

What you'll do here:

• Handling AXS Government Portal for; new employee or renewal Visa s applications, non-sponsored ID Card applications, commercial license renewals, Establishment card renewals, Salary letter requests, PO box renewal and top up requests, Submitting monthly transactions.
• Coordinate medical testing, Emirates ID processing, visa stamping, renewals, and cancellations
• Communicating along with Senior Sales Manager of GCC, for building management lease renewals, parking renewals and any other negotiations required.
• Renewing Dubai Custom Trade for all tax declarations for all shipments and renewing commercial license.
• Supplier registration/PO and invoice processing for customers payment.

Sales and Marketing

• Provide assistance in organisation and attendance of local conferences.
• Act as the Marketing interface facilitating Distributor access to up-to-date materials
• Respond to Distributor product queries and requests
• Preparation of sales tools and helping with the production of PowerPoint slides.
• Research projects into products, price and competitors for Publishing and Marketing
• Manage UAE Office inventory and communicate with the US Inventory Team to ensure UAE Office has enough sampling materials
• Assisting with the production of marketing collateral and other sales and communication tools
• Ensuring strong brand presence at industry events
• Assisting the Sales Teams in the following tasks
• Putting together and/or checking ISBN lists and price lists
• Extracting accurate ISBN information through NGL website and Cengage internal systems
• Work with the Sales Team during student onboarding period to fill out/transfer student/instructor data for onboarding onto Cengage digital platforms
• Connect with the distribution partner to collect data needed to complete student/instructor onboarding

Pantry/office supplies

• Maintain the supplies in pantry such as water, coffee, tea, snacks, cleaning materials, etc.
• Liaise with cleaning company for arrangement of cleaning timings within the week.
• Liaise with Plants Maintenance company for all watering, plants care, plants replacement.
• Liaise with any maintenance if lightings need to be replaced.
• Receive courier deliveries at office and collect mail from post box.

Logistics

• Submit invoices or statements to EMEA.AP and process in Catalyst.
• Point of Contact for issues or requirements from FedEx.
• Assist with sending courier duties and sampling textbooks.
• Ordering supplies (e.g., boxes, envelopes, labels, etc.)
• Arranging pick up through local FedEx if the shipments were initiated from UK office.

Finance

• Submit all invoices from Vendor that are registered individually to EMEA.AP.
• Complete Vendor Approval forms for any new Vendors or amendments by collaborating closely with the vendor and finance.
• Request for Certificate of Good Standing for commercial license renewal.

Telecommunications

• Liaise with DU (or appointed telecommunications provider) Agent for all issues and concerns as well as other orders.
• Submit invoice to EMEA.AP monthly and supervise to avoid delays.
• Process renewals, cancellations, orders and requests.

Human Resources

• Arrange or stamp letter request for tender and travel visa application for all divisions.
• Collaborating closely with local insurance company if needed.
• Assist with staff onboarding and offboarding processes