On-Site Service Specialist Hitachi Energy

How you ll make an impact

• Diagnosing and resolving IT-related issues effectively and efficiently.

• Ensuring that computers are delivered in a 'ready-to-use' condition for IT users Conducting regular inventory checks for relevant hardware.

• Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.

• Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.

• Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user/p>

• Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.

• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.