Operations Executive AW Rostamani Holdings Co LLC

Shipment Coordination & Execution

• Manage end-to-end coordination of import and export shipments (air, sea, and land freight).

• Book shipments with airlines, shipping lines, NVOCCs, and transport providers.

• Prepare and verify shipping documentation, including:

  • HBL / MBL

  • AWB

  • Commercial Invoice

  • Packing List

  • Certificate of Origin, etc.

  • Coordinate cargo pick-ups, deliveries, and load planning activities.

Documentation & Compliance

• Ensure all documentation complies with customs regulations, port authority requirements, and international trade laws.

• Submit online documentation via relevant platforms (e.g. Dubai Trade, E-Mirsal 2, where applicable).

• Maintain accurate records for audit and compliance purposes.

• Verify HS codes, applicable duties and taxes, and ensure correct customs declarations.

Customer Service & Communication

• Act as the primary operational point of contact for customers.

• Provide regular shipment updates, including ETD/ETA notifications, exceptions, and delays.

• Manage service-related queries, resolve operational issues, and coordinate effectively with internal teams.

Coordination with Internal & External Stakeholders

• Shipping lines and airlines

• Transport providers and warehouse teams

• Customs brokers

• Agents at origin and destination

Cargo Tracking & Monitoring

• Track shipments through carrier platforms and internal systems.

• Monitor cargo status to prevent demurrage, detention, storage charges, and other avoidable costs.

• Promptly escalate operational risks or exceptions to the relevant stakeholders.

Operational Efficiency & Reporting

• Maintain shipment logs and prepare weekly and monthly operational reports.

• Support continuous improvement initiatives related to SOPs, workflows, and service quality.

• Ensure adherence to company policies, KPIs, and SLAs.

Problem Solving & Issue Resolution

• Manage daily operational challenges, including cargo delays, documentation discrepancies, customs issues, or carrier changes.

• Proactively identify solutions to minimize customer impact and maintain service standards.