Operations Executive - Marine

Confidential Company

•       Business development with existing customers

•       Liaise regularly with customers for new business  / shipment enquiry  /  Providing new quotation   / Providing various logistics solutions, including sales visit. 

•        Get customer approval  on Job / shipment confirmation  . 

•       Initial execution of new shipments with offices  / Net work office.

•       Involvement with work improvement by registering service failures.

•       All Shipments must be executed with a Quotation to the customer

•       Follow up from initial shipment execution to end delivery  /  on board delivery

•       Follow up with overseas office on shipment booking  , flight / shipment  schedule , pre-alert ,  shipment tracking  , on board delivery date  ,  POD collection .

•       Notify additional delivery charges or revision on cost  to customer, If any change in Quote required  

•       Notify any discrepancy in Shipment details   .

•       Ensure POD’s are uploaded  in Portal with accuracy .

•       Handing over  shipment file to billing or accounting team for final invoicing with summery of charges  / Cost Accruals and with Overseas Debit Note ( wherever available) .   

•       Network Office Enquiry for Rates and Shipment executions by Air / Sea / Local Delivery

Day – Day activities on local

• Arrange cargo pickup based on the supplier’s purchase order (PO) and customer instructions.

• Coordinate with suppliers to schedule the collection of goods and transfer them to the designated warehouse.

• Ensure relevant shipment details are entered into the portal (handled by the back-office team).

• Upon receiving shipping instructions, submit freight rates to the customer and obtain dispatch approval.

• Coordinate with the Export Team (Air & Ocean) to arrange bookings to the specified destination as per customer requirements.

• Share the pre-alert from the portal with both the customer and the destination team.

• If Hellmann is responsible for customs clearance at the destination, forward all required documents to the appropriate destination office.

• Upload all vendor invoices to the portal.

• Share a proforma invoice with the customer for PO issuance.

• Generate the final invoice upon receiving the customer's PO and entity billing details.