Parts & Service Coordinator Abdulla Al Masaood and Sons Group (AMS Group)

Responsibilities

• Review repair orders and accurately identify all required parts for each job.
• Coordinate with the Parts department to ensure prompt availability and delivery of items.
• Monitor parts status and job progress to reduce workshop downtime proactively.
• Follow up on special orders, backorders, and urgent part requirements as they arise.
• Facilitate effective communication regarding parts and job status between technicians, service advisors, and the parts team.
• Assist service advisors with accurate parts information for estimates and job approvals.
• Support technicians by recommending suitable part alternatives as required.
• Maintain comprehensive documentation of parts used, returned, or pending throughout the repair process.
• Ensure timely job flow and assist with on-time delivery of vehicles.
• Perform basic inventory checks and confirm correct parts issuance for each service job.
• Promote collaboration between service and parts teams to improve aftersales outcomes.
• Adhere to dealership standards and ensure compliance with all safety processes and documentation requirements.

Must have requirements

• Minimum 2 3 years of experience in automotive or motorcycle aftersales (service or parts department).
• Strong knowledge of automotive or motorcycle parts and service operations.
• Experience in parts coordination, service advisory, or parts consulting is an advantage.
• Diploma or certificate in Automotive/Mechanical Engineering preferred.
• Proficiency in parts catalog systems, DMS/ERP, and Microsoft Office.
• Ability to interpret repair orders and understand technical requirements.
• Basic understanding of repair procedures, parts identification, and workshop operations.
• Excellent communication and coordination skills.
• Strong problem-solving abilities with a proactive mindset.
• Organizational and time management skills to handle multiple priorities.
• Ability to thrive in a fast-paced environment and manage workflow efficiently.
• Familiarity with motorcycle or power sports models is a plus.
• Valid UAE driver s license is an added advantage.

Nice to have requirements

• Customer-focused, collaborative, and team-oriented attitude.
• Strong attention to detail and accuracy in handling parts.
• Positive attitude and ability to work effectively under pressure.
• Friendly, approachable, and supportive communication style.
• Self-motivated individual with a results-driven approach.