Product Support Specialist

Brand Connection

Review and approve estimates based on product availability and pricing.

Prepare and deliver weekly reports on operations tracking sales orders (SOs) received by customers.

Monitor sales orders, identify those still open, and analyze reasons for delays.

Coordinate with the Operation Support when restocked parts become available, ensuring customer orders can be fulfilled.

Manage deal registration processes with vendors and partners.

Provide regular reports and updates to Associate Product Operations.

Inventory Report

• Monitor Stock Levels
• Avoid Stockouts and Overstocking
• Support Replenishment Planning

Profit & Loss Report

• Support Decision Making
• Compare Performance Over Time and Identify Areas for Improvement

Transfer Between Branches Report

Forecasting Report

• Predict Future Demand
• Plan Purchases to Support Financial Planning

Track target vs. actual achievement at product and part-number level, with a strong focus on aging and slow-moving stock, and coordinate with Sales and Product Management to support stock clearance and revenue realization.

Track the Product/PN aging, turnover, profit center

Monitor and notify reorder points

Ensure accuracy and timely delivery.

Maintain a reporting archive for reference.

Maintain strong knowledge of assigned products and solutions, including part numbers and configurations, and part numbers competitive alternatives.

Build and maintain performance dashboards tracking revenue, product category movement, and profitability ratios.

Forecast demand and sales for portfolios based on historical performance, pipeline data, and market activity.

Conduct competitive benchmarking across vendors (Huawei, Aruba, Fortinet) for pricing, and market positioning.

Prepare quarterly and annual product performance reports including:

Sales performance and market share trends

Partner contribution and certification growth

Pipeline-to-revenue conversion ratios

Inventory velocity and margin tracking

Use predictive analytics to forecast market shifts and recommend strategic actions (e.g., stock adjustments, bundled offerings).

Provide marketing with product availability, pricing, aging stock, target vs. achievement, priority products, and competitive insights to support effective campaigns.

Provide data-driven recommendations for portfolio expansion, pricing optimization, and demand planning.

Provide technical validation for partner rebate, incentive, and enablement programs.

Analyze partner performance data to identify potential growth and capacity-building areas.

For Cisco Product Support:

Generate Cisco quotations in CCW, validate part numbers, licenses, and service contracts, and support conversion of approved quotes into sales orders.