Protocol & VIP Services Officer

Taameer Group

Key Responsibilities

• Serve as the primary point of contact for VIP guests before, during, and after their visit.
• Plan and coordinate all guest requirements, including transportation, accommodation, scheduling, security protocols, and special requests.
• Ensure a smooth and personalized experience tailored to each VIPu2019s preferences and expectations.
• Maintain up-to-date profiles of frequent VIP visitors.

Protocol Coordination

• Implement formal protocol guidelines and ensure all internal teams follow proper etiquette when dealing with high-profile guests.
• Prepare protocol briefings for executives and staff ahead of VIP visits.
• Coordinate with government agencies, royal offices, embassies, and security teams when required.

Event & Visit Planning

• Organize VIP tours, meetings, and special engagements, ensuring high-level execution.
• Prepare detailed visit programs and itineraries.
• Oversee venue arrangements, seating protocols, staging, and hospitality setups.

Communication & Liaison

• Act as the liaison between VIP guests and internal departments (executive office, security, PR, operations, etc.).
• Handle sensitive information with discretion and maintain the highest level of confidentiality.
• Ensure timely communication of all guest needs, updates, and service requirements.

Service Excellence

• Monitor and evaluate the quality of VIP services to continuously improve guest satisfaction.
• Train staff on customer service standards, cultural awareness, and protocol etiquette.
• Respond promptly to VIP feedback, concerns, or issues.

Administrative & Reporting

• Prepare reports and documentation related to VIP visits, protocol procedures, and service enhancements.
• Maintain an organized archive of VIP visit records, agreements, and protocol guidelines.
• Manage budgets related to VIP hosting, gifting, and event arrangements.