Receptionist/Admin Assistant Little Stars Sports

1. Administrative Support & Coordination • Provide general administrative assistance, including answering phone calls, responding to emails, addressing WhatsApp inquiries, and handling correspondence. • Coordinate appointments, manage calendars, and assist with daily scheduling. • Prepare and distribute documents and reports as required. • Communicate effectively with coaches, management, and the facility teams to support smooth academy operations. 2. Customer Service • Greet visitors, students, and parents, ensuring a warm, professional, and child-friendly atmosphere. • Provide accurate information and guidance about academy programs, schedules, and policies. • Respond to inquiries, resolve minor complaints, and address customer needs in a courteous and timely manner. Refer complaints to management as needed. • Represent the academy positively and maintain a high standard of service in all interactions. 3. Registration and Enrollment • Assist with student registration and enrollment, ensuring all data is accurate, complete, and securely handled. • Process payments, issue receipts, and maintain accurate financial records in line with confidentiality policies. • Coordinate with coaching staff to assign students to appropriate classes based on their level and age. 4. Records and Data Management • Maintain and update student records, profiles, emergency contacts, and medical information in the academy database. • Ensure all records are accurate, up to date, and compliant with data protection and privacy policies. • Track inventory of office and administrative supplies and coordinate restocking as required. 5. Event and Program Support • Provide administrative and logistical support during events, competitions, workshops, and academy programs. • Assist with communication, registration, and coordination for event participants. • Work closely with coaches and management to ensure smooth event execution. 6. Office and Facility Management • Maintain inventory of office supplies, place orders, and ensure materials are available as needed. • Manage incoming and outgoing mail, packages, and deliveries. • Ensure the academy remains clean, organized, and well-presented at all times, making sure that equipment, furniture, and materials are in their proper places and in good working condition. • Provide basic assistance to children when needed, such as offering a bandage or disinfecting a minor scrape, and act promptly in rare cases of illness, spills, or accidents to maintain a safe and hygienic environment until the landlord’s cleaning or maintenance teams arrive. • Coordinate with external facility and cleaning teams (assigned by the landlord) to ensure timely maintenance, restocking of supplies, and overall cleanliness of the academy areas. • Promptly report and follow up on any maintenance or safety concerns. 7. Additional Duties • Perform any additional tasks as needed to support the smooth operation of the academy. • Be adaptable and proactive .