Registration Lead Specialist

Zakat, Tax and Customs Authority

Develop lists of eligible taxpayers for registration along with the needed inputs and assessment to minimize foregone revenue resulting from unregistered taxpayers
Study taxpayers applications including financial status, invoices, administrative capabilities, guarantees and profiles and provide applicants with identification numbers in line with applicable policies, rules and regulations
Review and analyze complex contractual and financial schemes and provide effective solutions to ensure smooth operations
Study and analyse deregistration requests and provide recommendations in line with applicable policies, rules and regulations
Study renewal requests, reassess new changes in taxpayers information and submit to concerned stakeholders to provide approvals or disapprovals accordingly
Compute registration penalties and provide needed clarifications for the underlying reasons behind penalty decisions

Perform data entry on registration related systems to document taxpayers records and ensure storage of taxpayers information in a preserved manner to facilitate accessibility and future use
Maintain registration system s performance and related databases, ensure continuous update and provide guidance in solving problems and delays to avoid disruption that might impact internal and external stakeholders

Communicate with ZATCA s internal departments to provide assistance and information related to taxpayers registration
Cooperate with taxpayers through different channels (contact center, account managers, etc.) in order to request clarifications and collect additional data needed for effective registration
Participate in developing registration awareness campaigns and assist in seminars in order to maximize taxpayer awareness on national rules and regulations
Provide support in the development of FAQs, service charters and catalogues based on observation of divergences in applications

Process and study taxpayers registration complaints via CRM and provide the appropriate directions to minimize objections
Draft registration reports highlighting approvals, denials, registration numbers, rates and trends by taxpayer segment

Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
Escalate complex problems to the relevant person to ensure cases/issues are closed properly
Perform other duties as requested

Train junior staff on the different job activities to ensure transfer of know-how, when applicable
Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
Support junior staff or direct reports in order to execute their duties according to set policies and processes