Reservation Agent ( Arabic Speaker ) VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C

Reservation Processing:

• Receive and process reservations via phone, email, or online booking platforms.

• Input accurate guest information, preferences, and special requests into the reservation system.

Customer Service:

• Provide excellent customer service by assisting guests with inquiries, requests, and changes to reservations.

• Address and resolve customer concerns or issues promptly and professionally.

Product Knowledge:

• Stay informed about the property's offerings, including room types, amenities, rates, and promotional packages.

• Provide detailed information to customers to help them make informed decisions.

Communication:

• Communicate effectively with other departments to ensure accurate and timely provision of services to guests.

• Confirm reservations and communicate details to guests, including check-in/check-out procedures.

Upselling:

• Identify opportunities to upsell additional services, room upgrades, or special packages to enhance the guest experience.

• Meet or exceed upselling targets as defined by management.

Reservation System Management:

• Navigate and utilize reservation management systems to check availability, process bookings, and manage guest information.

• Update and maintain reservation records with accuracy.

Payment Processing:

• Process reservations payments, including deposits and cancellations, following established procedures.

• Ensure secure handling of credit card information and compliance with payment processing policies.

Reports and Documentation:

• Generate reports related to reservations, occupancy rates, and revenue as needed.

• Maintain accurate documentation of reservation transactions and correspondence.

Collaboration:

• Collaborate with front office, housekeeping, and other departments to coordinate guest services and requests.

• Attend regular meetings to stay informed about property updates and upcoming events.

Training and Development:

• Participate in ongoing training sessions to enhance product knowledge, customer service skills, and reservation system proficiency.