أرسل لي وظائف مثل هذه
الخبرة
1 - 7 سنوات
موقع العمل
الرياض، المملكة العربية السعودية
التعليم
أي تخرج()
الجنسية
سعودي
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Key Responsibilities
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Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
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Respond promptly to inquiries via phone, email, website, or OTA platforms.
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Upsell higher room categories and promote hotel packages to maximize revenue.
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Ensure all bookings are confirmed with complete and accurate guest information.
System & Reporting
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Maintain reservation records and update changes, cancellations, and no-shows.
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Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.
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Prepare and send daily / weekly reservation reports as required.
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Ensure rate parity across all booking channels.
Guest Communication & Service
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Handle special requests (early check-in, late check-out, VIP amenities, etc.).
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Communicate professionally with travel agents, corporate clients, and walk-in guests.
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Resolve booking-related issues or escalate when necessary.
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Maintain confidentiality of guest information in line with data privacy standards.
Coordination & Compliance
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Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.
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Follow Accor policies, reservation procedures, and brand standards.
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Support in overbooking situations as per hotel revenue strategy.
Qualifications & Skills
الملف الشخصي المطلوب للمرشحين
Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
Strong communication skills in English (Arabic is a plus).
Customer-oriented with a positive and professional attitude.
Ability to multitask and work under pressure.
Basic knowledge of Microsoft Office (Excel, Outlook).
القطاع المهني للشركة
- فنادق
- ضيافة
المجال الوظيفي / القسم
- الحجز
- التذكرة
الكلمات الرئيسية
- موظف حجز
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
ACCOR
Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality