Senior Cloud Engineer - Systems ZainTech

Responsibilities:

• Lead and oversee all changes to the ZainTECH Cloud platform, ensuring alignment with operational, security, and business requirements.
• Own and manage all IaaS-related changes across the regional cloud environment.
• Actively participate in the Change Management Committee and Technical Design Board, providing expert input on architecture, risk, and feasibility.
• Lead the deployment and execution of future cloud growth initiatives and platform expansion.

Infrastructure & Platform Management

• Lead all critical infrastructure projects related to the cloud platform, from design through implementation.
• Conduct regular performance testing and proactively monitor platform availability, performance, and integrity.
• Perform continuous reviews of end-of-life and end-of-support hardware and software, driving timely upgrades and remediation.
• Manage and execute backend IaaS software updates and key platform upgrades.
• Oversee backup environments, ensuring reliability, optimization, and continuous improvement.
• Ensure effective capacity planning to support current and future business demands.

Automation, Documentation & Standards

• Design, implement, and maintain automation and configuration management solutions, continuously monitoring their effectiveness.
• Maintain comprehensive and up-to-date technical documentation covering architecture, processes, and operational procedures.
• Ensure infrastructure controls comply with regulatory and security standards, including NCA requirements.

Security, Compliance & Risk

• Work closely with the Security team to ensure vulnerabilities are addressed and corrective actions are implemented in a timely manner.
• Act as the private cloud subject matter expert during audits and regulatory engagements, including interactions with the NCA.
• Ensure cloud platform controls, processes, and documentation meet audit and compliance expectations.

Stakeholder Collaboration & Pre-Sales

• Collaborate with Procurement on infrastructure planning and part selection.
• Support Sales teams through technical input, solution design, and customer engagements.
• Provide pre-sales assistance, including architecture discussions, technical validation, and proposal support.
• Attend sales meetings and customer engagements as a cloud infrastructure expert.

Operations & Incident Management

• Handle escalated infrastructure support issues related to the cloud platform, ensuring rapid resolution and root cause analysis.
• Provide operational coverage during counterpart absences to ensure service continuity.

Leadership & People Development

• Manage, mentor, and develop junior System Engineering staff.
• Delegate routine system maintenance and operational tasks while maintaining oversight and quality standards.
• Foster knowledge sharing, skill development, and adherence to best practices within the team.

Innovation & Continuous Improvement

• Research, evaluate, and analyze emerging technologies and industry trends.
• Present recommendations for platform enhancements, upgrades, and optimizations to improve performance, resilience, and efficiency.