Senior Guest Services Assistant - Telecommunication

Merex Investment Group

نشرت قبل أكثر من 30 يومًا

الخبرة

1 - 3 سنوات

موقع العمل

دبي - الإمارات العربية المتحدة

التعليم

أي تخرج()

الجنسية

أي جنسية

جنس

غير مذكور

عدد الشواغر

1 عدد الشواغر

الوصف الوظيفي

الأدوار والمسؤوليات

About the Job:

  • Answer all calls promptly and professionally according to departmental standards, maintaining a professional tone of voice and using standardized English and phrases. Assist with requests or direct them to the appropriate department or room number.
  • Handle all incoming and outgoing faxes, messages for in-house and expected guests, and follow up on all relevant duties and requests. Ensure all requests are handled in a timely manner and follow up to ensure guest satisfaction.
  • Efficiently manage all emergencies and ensure requests are addressed promptly, escalating guest satisfaction issues to senior colleagues immediately.
  • Attend and participate in daily briefings, read and understand daily updates, and manage guest requests and reports through Service One and HotSOS. Ensure smooth shift handovers and maintain accurate records of all activities.
  • Accurately record, check, and hand over wake-up calls, ensuring all calls are made on time and recorded clearly. Cross-check wake-up call details before leaving the shift.
  • Update information boards and whiteboards daily, print in-house guest lists every three hours, and email daily and monthly reports to relevant departments and managers. Ensure all data is up-to-date and accurate.

الملف الشخصي المطلوب للمرشحين

The ideal candidate for this position will have the following experience and qualifications:

  • Up to 2 years of experience, preferably with an international hospitality company
  • Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
  • Exposure to working with a multi-cultural team
  • Software competencies Microsoft Office programs (Intermediate)
  • Additional language is a big advantage

القطاع المهني للشركة

المجال الوظيفي / القسم

الكلمات الرئيسية

  • Senior Guest Services Assistant - Telecommunication

تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com

Merex Investment Group

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai s most exclusive private beach, Jumeirah Marsa Al Arab is the city s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab.

قراءة المزيد

https://esbe.fa.em8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/111198

وظائف مماثلة

مساعد مكتب

AJJU HOODA HOTELS

  • 1 - 3 سنوات
  • دبي - الإمارات العربية المتحدة

ممثل مركز الاتصال

وكيل مركز الاتصالات

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