Senior Operations Associate, BNPL Qlub

This is more than a job, this is a mission to transform qlub and power its growth, we re building high-performing, diverse teams and that s where you come in!

The role?

We re looking for a proactive and motivated Senior Operations Associate (BNPL) to join our fast-growing team in Dubai. In this role, you ll drive the growth of our Buy Now, Pay Later (BNPL) product designed to help restaurants and hotels manage cash flow, split invoices, and finance renovations or expansions with ease.

As an Operations Manager, you ll own and build the operational foundation for this new and rapidly scaling product. You ll be responsible for developing processes from scratch, managing the end-to-end BNPL lifecycle from underwriting and onboarding to risk management, performance tracking, and client relationship management. You ll work cross-functionally with Sales, Product, Engineering, and Tech to deliver a seamless merchant experience and ensure operational excellence.

This is an exciting opportunity for someone who wants to learn what it takes to build a new product from 0 to 100. You ll thrive here if you re organized, data-driven, detail-oriented, and eager to take full ownership in a fast-paced startup environment.

What You ll Be Driving

• Own the entire BNPL operations process from reviewing applications, underwriting, onboarding, and risk management, to managing ongoing client relationships and portfolio performance

• Build operational processes from scratch that are crucial for scaling the BNPL product effectively

• Partner closely with Sales, Product, Engineering, and Tech teams to drive customer satisfaction and operational excellence

• Act as the central coordinator between internal teams and external partners to deliver a seamless merchant experience.

• Lead performance tracking and reporting, developing and optimizing dashboards to provide visibility into key operational metrics.

• Possess a good understanding of finance and the confidence to work hands-on with numbers and data